Comments on: Jet Blue Handles Level 3 Resistance Brilliantly http://changemanagementnews.com/jet-blue-handles-level-3-resistance-brilliantly/ Change Without Migraines (tm) Thu, 04 Aug 2011 21:03:18 -0600 http://wordpress.org/?v=2.8 hourly 1 By: Tom Stratton http://changemanagementnews.com/jet-blue-handles-level-3-resistance-brilliantly/comment-page-1/#comment-25 Tom Stratton Tue, 27 Feb 2007 19:22:29 +0000 http://changemanagementnews.com/jet-blue-handles-level-3-resistance-brilliantly/#comment-25 Yes, and, I am not certain I saw customer and marketplace reaction that would indicate a "level 3" resistance. The mistake was made, it was horrible and very maddening for those caught in the middle. It had happened before (with Northwest I believe several years ago) so it was not a "new" occurance. I did not see that Trust was broken (bent yes) and it appears Jet Blue has (had) a resevoir of goodwill with customers and the market on which to stand. So, I suggest the actions were terrific and exactly what was needed to prevent the conditions that would allow "level 3" resistance to sprout, take root and take over. Tom Yes, and, I am not certain I saw customer and marketplace reaction that would indicate a “level 3″ resistance. The mistake was made, it was horrible and very maddening for those caught in the middle. It had happened before (with Northwest I believe several years ago) so it was not a “new” occurance. I did not see that Trust was broken (bent yes) and it appears Jet Blue has (had) a resevoir of goodwill with customers and the market on which to stand.

So, I suggest the actions were terrific and exactly what was needed to prevent the conditions that would allow “level 3″ resistance to sprout, take root and take over.

Tom

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