Archive for the 'Uncategorized' Category

What You Should Learn From Union Organizing

It’s hard to imagine an organization with a union that didn’t deserve to get it. Scratch the surface of the glossy smiling faces on the annual reports and you often find far different pictures of what is going on.

Once again Wal-Mart is crying foul about organizing at their company. (Union Intensifies Efforts to Organize Workers at Wal-Mart, The Wall Street Journal. 4/17/09)
This has been going at Wal-Mart for a very long time. Seems like Wal-Mart should have learned a lesson or two along the way, but doesn’t appear that they have. Their approach continues to be to fight the union. (more…)

How to Lead Change When You Don’t Know Where You’re Going

The Change Management Open Source Project just held its first conference call to discuss the topic of How to Lead Change When You Don’t Know Where You’re Going. Seemed like an apt topic for this environment. I posted a Podcast of the hour long call. To listen you need to register for the open source project. Everything associated with the project is free, by the way. You can register at Change Management Open Source Project.

When Support Has Nothing to Do with What You Stand For

This week Time Magazine will run an article about voting patterns. In past elections, 28 percent voted for the wrong candidate. These people voted for candidates they disagreed with. So, why would people do that? OK, some voters may be stupid, but I’ll guess that many voted for the candidates they liked or feared less.  He or she seemed to be like them and so they assumed that candidate must support the same things they do.

Leaders of change take note.

Financial Bailout and Leading Change

I think there is a lot that we can learn from the halting progress on the bailout of the financial institutions in the US.

Speed

Leaders told the American people that the economy was essentially sound. Then, almost on a dime, they sent a new message – this situation could quickly dump us into severe recession or even a depression. People wondered, “Where did that come from?” It’s no wonder then that messages to Members of Congress from constituents were 100 to 1 against the bailout plan.

One of the Lessons: You’ve got to make a compelling case that a change is needed before offering a plan to get out of the mess. People need to feel the urgency or else you won’t get the support you need. (more…)

US Financial Crisis, Trust and Change Management


I was watching a news program that had three experts talking about the financial crisis in the US. One was in full support of the proposed plan. Another said that we have weathered big storms before with no intervention. And the third person talked about another way of addressing the problem. (more…)

Wishing or Doing Change Management?

My friend, Brian Higley wrote an interesting piece about the myth that there are those who wish and those who do. He stands this myth on its head.  Excellence University

I think his research has real implications for change management. I’m not sure what I’ll do with his premise, but I perhaps his post will get you thinking too.

Learning How to Influence

Many of you know that my work on resistance and change management is built on the education I received at the Gestalt Institute of Cleveland. I began studying there in 1991 and have taught there since 1996. Getting to teach there is a labor of love for me and I truly believe I learn as much as the students.
 
I teach in the Becoming an Effective Organizational Intervener (BEI) program. This program is designed for people who need to influence others in order to get their work accomplished. We typically get consultants, leaders of organizations, and managers who are looking for a place to improve their skills in working with others. The five weeks (spread out over nine months) is intensive. Some lecture, but lots of practice and feedback in various sizes and types of groups. In fact, during one session participants consult to an organization in the Cleveland area. (more…)

PowerPoint and The Stone Age Brain

One of my favorite columns is the Department of Human Behavior in The Washington Post. Yesterday’s column was no exception. I urge you to read it.

It suggests that our brains hang onto to titillating details about people – do they lie or cheat, are they altruistic or heroic, loyalt or disloyal? But that same brain doesn’t get as interested in big complex things like significant cost overruns, failed projects, or bad quality control reports. 
 
I think this is important for people who lead change. It’s one thing to try to make a convincing case using sophisticated graphs and numbers, and assume that’s what our stakeholders care about. But what they seem to really care about is – are we trustworthy? And, sadly, PowerPoint can’t accomplish that for us. In this rational age, it is easy to miss this distinction. As Hank Davis, one of the researchers cited in the article said, “We are continuing to navigate through the modern world with a Stone Age mind.” 

Leading Change and Jon Stewart (Really)

Rich Harwood writes a fine blog. In a recent post he speculated the reasons why Jon Stewart is so trusted by the American people. If you’ve been living on another planet, Stewart is the host of the satirical news program, The Daily Show.
Rich writes: “For me, there are at least three components to Stewart’s success:

1. He and his staff display an uncanny ability to puncture false realities, a great gift at a time when so many people feel that their realities are being actively distorted in public life and politics.

2. He consistently shines a bright line on a range of issues the mainstream news media often handle with kid gloves or ignore, such as the war in Iraq, the aftermath of Hurricane Katrina, the politicization of the Department of Justice, and more.

3. Stewart is able to make his points through a combination of satire, humor, profane language, and a host of other techniques, all strategically deployed to engage viewers.”

 To read the entire post visit: Rich Harwood’s Bloghttp://www.theharwoodinstitute.org/ht/display/ViewBloggerThread/i/10647/pid/185

Mission Statements – Part 2

if you liked the post on Empty Words and Mission Statements, I urge you to read the comments attached to that post.

In addition, a friend suggested that there should be a Dilbert tools for generating inane comments on performance reviews. I can see a cottage industry developing here!

Mission Statements – PArt 3

My buddy, Tom, who is a consultant within a large company, sent the Empty Words and Mission Statements post to his own list of clients. here’s what he said:

“Be sure to look past the sarcasm for the humor and the learning. If you click through to the Dilbert mission statement generator you may at first laugh and then, I hope, you will see our “performance challenge” statements tend to be markedly different and much harder to generate. (more…)

Empty Words and Mission Statements

Have you grown cynical of all the time you’ve wasted developing meaningless mission statements? Me too. You might want to take a look at Dilbert’s Mission Statement Generator. It’s got all the words, all you have to do is plug it in. (Thanks to my buddy LeRoy Pingho for telling me about this site.)

Change Management and Stupid Refs – Part 2

Please read the comment written by Larry Beckham in response to the Stupid Refs and Change management post. It is very thoughtful and a fine antidote to the common problem of “those” parents. And, thank you, Larry.

Stupid Refs and Change Management

Jay Goldstein studies “those” parents at kids’ sporting events that fit the acronym Tempestuous, Harried, Overwrought, Self-absorbed and Emotional. A parent who had been part of his study told him that he had once been one of “those” parents. But one day the referee didn’t show and he was asked to take over. Suddenly, he was the victim of abuse from “those” parents. (more…)

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